Helen's Chocolates, Ash Street, Bowness
On Windermere, Cumbria, LA23 3EB

A few frequently asked questions about our chocolates. If you have a question that isn't listed, please feel free to contact us.

How long will my chocolates last?

Our chocolates will remain in perfect condition up to 3 months. Fresh cream chocolates should be consumed within 6-8 weeks. 

What is the ideal temperature to store chocolates and can I put them in the fridge to keep cool? 

The recommended temperature is between 12-18 degrees Celsius. Most domestic fridges operate around 3-5 degrees Celsius and at this temperature chocolates will "Bloom". This is evident by the coco butterfat being drawn to the surface layer.

It can make the normally shiny and smooth surface change to a dull greyish colour. The chocolates will remain edible despite the appearance being discoloured.

It is possible to prevent this from occurring by placing the chocolate box into a sealed plastic bag first. This will prevent moisture contaminating the contents. 

What happens in hot weather?

We take great care to ensure that your order reaches you in perfect condition. We store all our chocolates in a fully air conditioned room and will hold all orders until the last post, when the temperature is beginning to cool.

All orders taken during a heat wave will have to be sent on a next day service and should reach you before 12.00 noon. 

Are your chocolates suitable for people with a nut allergy?

No, all our handmade chocolates are made in the same factory that use nuts in certain processes and it is therefore possible for small traces of nuts to enter the production of chocolates that contain no nuts.

For this reason we stock specialist products such as Booja Booja and Moo Free.

Are your chocolates suitable for people with dairy or gluten allergies?

No, regrettably they are not. We can however recommend specialist products like the Booja Booja range of truffles. 

Does your chocolate originate from Fair Trade suppliers?

Our suppliers are careful to source their couveture from approved farming origins. These plantations are from exactly the same source as Free Trade.

However the cost of tracability and certification has made it uneconomical to carry the Free Trade logo, but we are assured that our cacao is sourced from producers who do not exploit their work force. 

What if the package and / or contents are damaged?

Whilst we take every precaution to ensure that your gift is packed as carefully as possible, we do rely on the post and parcel delivery services handling your package with care. Occasionally there are mishaps, and in this event please retain your package and any external wrapping for examination.

Please contact us immediately and we shall forward a replacement.